At Kasama Chocolate LTD, we are committed to providing high-quality products and services. If you are not completely satisfied with your purchase, we are here to assist you.

1. Returns

• Our policy lasts 30 days. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
• To be eligible for a return, your item must be unused, unopened, and in the same condition that you received it. It must also be in the original packaging.
• We only accept returns for chocolate products that are damaged or defective upon arrival. Due to the perishable nature of chocolate, we cannot accept returns for dissatisfaction with taste or preference.
• Event tickets are non-refundable unless the event is canceled by us. In that case, you will be issued a full refund for the ticket purchase.

2. Refunds for Chocolate Products (if applicable)

• Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

3. Refunds for Event Tickets (if applicable)

• If an event is canceled by Kasama Chocolate LTD, you will be notified, and we will issue a full refund for your ticket.
• Tickets for events are non-refundable for any reason other than a cancellation by us.

4. Late or Missing Refunds (if applicable)

• If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted.
• If after following these steps you still have not received your refund, please contact us at info@kasamachocolate.com.

5. Exchanges (if applicable)

We only replace chocolate items if they are defective or damaged upon arrival. If you need to exchange a product for the same item, please contact us at info@kasamachocolate.com, and send your item to:
Kasama Chocolate LTD
2-1244 Cartwright Street, Vancouver, BC, V6H 3R8, Canada.

6. Shipping

To return a defective or damaged chocolate product, you should mail your product to:
Kasama Chocolate LTD
2-1244 Cartwright Street, Vancouver, BC, V6H 3R8, Canada.

• You will be responsible for paying for your own shipping costs to return any item. Shipping costs are non-refundable.
• Depending on where you live, the time it may take for your exchanged product to reach you may vary.
• We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

7. Non-Returnable Items

The following items are non-returnable:

• Event tickets (unless canceled by us)
• Opened or used chocolate products

If you have any questions or concerns about your purchase, please contact us at:
Email: info@kasamachocolate.com
Phone: 236-455-2490
Address: 2-1244 Cartwright Street, Vancouver, BC, V6H 3R8, Canada.

Effective Date: October 9, 2024